Norton Power Eraser is a very powerful tool.� For this reason, it should be considered as one of the last things you try, rather than one of the first.� There is a danger of false positives, or identification of system files that should not be removed.
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There is an uninstaller provided by Mighty Magoo.� The website tests as safe by Norton Safe Web, and as well there is a place to phone if you are having difficulty.� That is always the first line of attack.
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http://mightymagoo.com/deactivate.html
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